Senior Manager Global Business Process Excellence / Operational Excellence Methods and Standards (*)
- Location
- Essen, Nordrhein-Westfalen, Germany
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 115815
Your Tasks
- Identify, Leading, Coaching, Mentoring Lean Six Sigma Improvement (quality) Projects
- Implementation-, Harmonization the Schenker Process Landscape and the Process Management Framework in close collaboration with the Process Owners
- Developing, implementing and governing the Business Process Excellence methodology and quality standards
- Training and coaching of method standards in the area of process management and process improvement
- Implementation of a common platform for LSS-Experts & Project Manager (Pool) within DB Schenker
- Customer oriented End to End Stakeholder Management
- Participating in strategic decisions or management bodies of functions/internal business units globally regarding process changes and optimization as well as well as digitization units regarding process automation (e.g. changes in strategy, IT systems, organization, etc.)
- All activities with a direct or indirect impact on the processes of the relevant functions/internal business units incl. GBS activities
- Analyzing internal customer feedback as well as identifying risks, incidents, service issues and improvement areas relating to processes being transferred to or rendered by GBS
- Developing and implementing service-oriented Performance Management framework (e.g. KPIs, Service Performance Reports)
- Strategic workforce planning of Service Centers (e.g. evaluation of processing times) as well as location strategy
- Planning and driving of migration activities (ensuring feasibility of processing scope and enabling FTE potentials to be transferable
- Strategies of DB Schenker, functions/internal BUs with impact on processes as well as process-related strategy and action plans
- Process model and design, related standards, exceptions, targets and governance of the functions/internal BUs as well as changes thereof
Requirements
- Several years of experience in Operational Excellence, Quality, - Project and/or Program management; Strategy or IT consulting, Ideally, experience in Logistics area (Supply Chain Management) + Finance
- Several years of experience in a successful leadership function (Project Manager)
- Certified Lean Six Sigma Black Belt is preferred
- Experience in Business Process Management (using BPMN 2.0)
- High Affinity for state of the art IT-Tools and solutions concerning Process Management (Process Intelligence)
- Proven track record in applying Lean Six Sigma & Quality Management methodologies in projects and workshops
- Experience in Data & Process Analytics
- Quality Management Experience (BPM, ISO 9004:2018, EFQM, CMMI, etc)
- Excellent English language skills at C level, German would be a plus
- Strong intercultural skills and experience in working in a multinational (matrix) environment enjoying
- Available for international travel if required (globally)
Our Offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Contact
Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!
Schenker AG
Kruppstraße 4
45128 Essen
Germany
Phone: +49 201-8781-5525
* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.