Your Tasks
STRATEGIC
* Serve as the focal point of contact for the customer's Regional Offices, and develop & maintain strategic multi-level relationships with those responsible for the various logistics functions of the customer
* Be the internal consultant and coordinator for all aspects of business relationship & development with the Key Account in the region
* Facilitate sharing of know-how about the Key Account with the rest of the Key Account team
* Be the regional point of liaison with the Key Account on all business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
* Manage regional account relationships with the Key Account to ensure excellent, long-term business relationships at all levels throughout the region
* Responsibility for account development and growth throughout the region, including strategy mapping, account penetration, customer relationship management and business improvement initiatives including:
o Responsible for establishing and continuing leadership of a functional account management team in all the region and countries / locations, in co-operation with the VM Head, GAM & local P&L's
o Regional coordination role in the annual KAM budget and development planning process
o Gathering information to provide a clear orientation of the customer's value chain within the region
o Identification, detailing and evaluation of business opportunities in the region
o Review (regarding general feasibility) and tracking of opportunities
o Co-development of strategic thrusts in the region, together with the GAM (by product,
geography, etc)
TACTICAL
* Respond to complex and sensitive logistics issues and questions; create innovative and profitable solutions in tandem with specialist departments within DB Schenker
o Build on current operations to provide new ideas and initiatives to increase business
* Involvement in operation matters:
o Assist to resolve customer operations escalation together with the Control Tower Team
* Involvement in pre-RFQ process
o Assist in the provision of a schedule of forthcoming tenders
o 12 month forward tender planning
o Regular updates to be provided (minimum 4 weeks' notice required for each RFQ launch)
* Involvement in RFQ launch:
o Ensure "quick scan" is completed including business intelligence and strategic value
o Assist in proving "higher" interest in case PM / BU rejects tender
o Act as regional case owner for contract issues as defined in the SOP
Requirements
* Preferably 6 - 10 years' experience in the logistics industry or in a sales environment
* Preferably 5+ years' experience in managing automotive customers.
* Knowledge and understanding of international logistics operations across multiple modes.
* The position requires extensive travel, domestically and internationally, and the associated intercultural competence & global thinking, and comprehensive knowledge and understanding of
global integrated logistics requirements and solutions, across all logistics modes
* Language skills preferred - fluency in English (written and spoken)
Our Offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Contact
DB Schenker Singapore is acting as an Employment Agency in relation to this vacancy.